Look for Licensing Guides or Licensing Overviews in the results.
Use the search feature to search for “Licensing Guide” e.g. General product licensing information is typically available via the Knowledge Management section at. GETTING MORE INFORMATION ABOUT PRODUCT LICENSING Non-technical cases, such as General Licensing, do not require an active support entitlement. NOTE: The steps to open a non-technical case are largely the same as creating a technical case with one exception: Active maintenance is required to open a technical case. An active support entitlement must be selected during case creation. Please see for more information on technical support.Īdditional information on opening cases online is available at Information about upgrade assurance and support entitlementsĬustomer Care cases can be created by selecting non-Technical Support case types such as General Licensing in the Support Portal or by calling the appropriate regional phone number.For information on locating a Veritas partner, please see the Veritas Partner Locator. For information on purchasing Veritas offerings, you may contact your Veritas Sales rep or preferred Veritas partner.SUPPORT Contact and Case Creation InformationĬustomer Care is available to assist with non-technical issues such as: Veritas Entitlement Management System terms and conditions are provided in the User Agreement available on.
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ACCESSING VEMS (HOW USERS ARE CREATED AND HOW TO LOG IN.GETTING MORE INFORMATION ABOUT PRODUCT LICENSING.Includes seeing everything under your accounts and exporting a list of entitlements.Includes requesting access to accounts, certificate reprints, account information changes.Please submit any feedback at the bottom of the page and it will be read by an actual person.
Your feedback will be extremely useful in making this article more user friendly. This is a dynamic document intended to eventually replace the existing Veritas Entitlement Management System guide as well as the existing "Help" section of VEMS.
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